Malaysia eVisa - Questions Answered

When paying online for eVisa, you might face some issues. Here’s a quick guide on what could go wrong and how to fix it.

Common Payment Issues:

1. Payment Declined – The payment system may not be working at the moment.
2. Browser Problems – The website might not be loading properly.
3. Incorrect Information – Double-check your details, as mistakes can lead to payment failure.
4. Fraudulent Records – If you submit false documents, your payment will be blocked.

How to Fix Errors:

• Try using a different credit card.
• Contact your bank and inform them about the issue.
• Clear your browser’s cache and history.
• Switch to another web browser and try again.

When applying for a Malaysia eVisa, your photo must meet these guidelines:

• Photo Size: The photo should be 35mm wide and 50mm high.
• Face Coverage: Your face should cover 60% to 70% of the photo.
• Head Measurement: The space from the bottom of your chin to the top of your head should be 25mm to 30mm.
• Top Space: Leave about 5mm of space between the top of your head and the edge of the photo.

To avoid issues with your Malaysia eVisa photo, follow these simple rules:

1. Make sure there are no shadows or reflections in your photo.
2. Avoid overexposure or underexposure. The lighting should be even.
3. Don’t edit out marks, scars, or any other unique features on your photo face.
4. If your photo has a red eye, retake it. Do not remove it with editing tools.
5. Print the photo on high-quality photo paper.

When you apply for eVisa, check your passport. It must meet these requirements:

1. Validity: Your passport should be valid for at least six months from your travel date. This gives you enough time before it expires.
2. Blank Pages: You need three blank pages in your passport. These pages are for entry stamps and other important marks during your trip.

If you stay at a friend or relative’s house in Malaysia, follow these steps:

• Write a Cover Letter: Create a short cover letter for the immigration officer. Include your information and the address where you will stay.
• Include Contact Information: Add details about your friend or relative in the letter:
  1. Full name
  2. Phone number
  3. Identity card number

Ensure documents are clear and correct to avoid issues at the immigration checkpoint.

There is no strict format. But, a good letter can clarify your situation to the immigration officer. 

Here’s how to write it:

1. Your Contact Information

2. Date the Letter

3. Address the Immigration Officer

4. Introduce Yourself

5. Explain Your Situation

6. Request Consideration

7. End with a Closing

If you are visiting Malaysia for a few hours and will not stay overnight, enter the address of the Airport in the “Address in Malaysia” field. 

Here is the address you can use:

Kuala Lumpur International Airport (KLIA)
Jalan KLIA 1, 64000, Sepang,
Selangor, Malaysia.

No, you cannot. You must have the eVISA printout hardcopy with you. 

When you arrive at entry point, the Immigration Officer will check your documents. They need the physical eVISA copy to confirm your entry into the country.

You don’t need to submit a new eVisa application if your departure date changes within six months. You can still use your eVisa if a Malaysian authority accepts your application.

Keep in mind that your eVisa will expire six months after its approval. If your new departure date is after these six months, you will need, to re-apply for a new eVisa.

With your eVISA, you can enter and exit Malaysia through any official entry and exit point. Ensure you have your valid eVISA and necessary documents ready for the journey.

To verify eVisa expiration, look for the “Issue Date” and “Expiration Date” columns.

• Issue Date: When your eVisa was approved.
• Expiration Date: The last day you can enter Malaysia.

We suggest you apply for your eVISA at least two weeks before your trip to Malaysia. This gives enough time for the application to be processed.

Applying early helps you avoid any last-minute issues. Processing times can vary, so it’s best to be prepared. If you have more questions, please contact us.

No. You cannot apply for an eVISA with a Travel Document. eVISA applications are only accepted from valid passports. 

If you have a Travel Document, contact the nearest Embassy or Consulate of Malaysia. They will help you check if you can apply for a Normal Visa instead.

If you have several documents, like flight tickets and hotel bookings, please merge them into one file. Then, upload this file in the designated area of your eVISA application.

If your passport has no surname or given name, follow these steps:

1. Given Name: Enter your name as it appears in your passport. This is required.
2. Surname: Leave this field blank if you don’t have a surname.

Always ensure your information matches your passport exactly.

To apply for an eVISA, make sure you have the following valid documents:

1. A passport-sized studio photo.
2. A copy of your passport’s biodata page. It must be valid for at least six months beyond your travel date.
3. A confirmed return ticket, if needed.
4. A birth certificate for applicants under 12 years old.
5. Proof of paid accommodation.
6. Any other supporting documents as required.

Your eVISA will be valid for six months from the date it is issued. However, if you apply under foreign workers category, your eVISA will be valid for only three months. Make sure to plan your travel accordingly.

With an eVISA, your stay in Malaysia depends on your visa type.

• Single Entry Visa (SEV): Stay duration varies based on your nationality.
• Multiple Entry Visa (MEV): You can stay for up to 30 days for each entry.

Make sure to follow the allowed stay duration. If you exceed it, you may face fines or be denied entry during future visits.

If you don’t have an invitation letter for your eVISA application, you should write a cover letter in English. Make sure to convert it to PDF format. 

In your cover letter, explain why you cannot provide the required document. This will help clarify your situation to the Malaysian High Commission or Embassy.

No. You cannot enter Malaysia with an eVISA. An eVISA that does not match your passport or other documents is invalid. Make sure all details are correct before travel.

If you find mistakes in your eVISA application after payment, you need to take action. To fix this, reapply for a new eVISA. Ensure you use the correct details from your travel documents. Double-check all information.

The High Commission, Embassy, or Consulate reviews each application individually. They may ask for more information at any time. Just because you submit an application does not guarantee an eVISA.

The authorities can deny your application without giving a reason. To improve your chances, make sure your application meets all the requirements. Double-check everything before you reapply.

When arriving at Malaysia’s Entry Checkpoint, you must show some important documents.

Here’s what you should have:

1. Valid Passport: Your passport must be up-to-date.
2. eVISA Printout: Bring a printed copy of your eVISA.
3. Boarding Pass: Show your boarding or arrival pass if you have one.
4. Return Flight Ticket: Provide your confirmed return flight ticket if needed.
5. Proof of Accommodation: Have evidence of where you will stay.

Other Documents: Be ready with any extra documents you may need.

No, you cannot make an offline payment for your eVISA application. All payments must be made online through the eVISA application system.

If you notice multiple payments have been deducted, contact our 24-hour Live Chat Support for help. They will help you in resolving the issue.